Refund policy
Last updated: October 13, 2026
Returns
Return eligibility depends on the items in your order. You have 30 days from the date of purchase to request a return.
Where returns are accepted, items must be returned in the same condition they were received — unworn, unwashed, and unused, with tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us using the contact form on our storefront to ask about return options and how to start a return.
How to Start a Return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us via the contact form on our storefront before returning an item. When submitting your request, please include:
- A clear description of the issue
- Photos of the item — front and back
Returns are only accepted for valid issues on our end (e.g., defective or incorrect items). We reserve the right to assess each request individually. If your return is approved, we will provide a prepaid shipping label at no cost to you. For change-of-mind returns, return shipping costs are the responsibility of the customer.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and Non-Returnable Items
Some items may not be eligible for return, as stated in the return terms above or on the product listing. Items that have been worn, washed, or damaged through customer misuse or normal wear are not eligible for return.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please use the contact form on our storefront or email us at layna.elder1236@gmail.com.